Support
Last updated: 21 September 2026
This page covers support for the KaliCart Global public API — the MCP endpoint and REST catalog routes described at global.kalicart.com. For an issue with a specific merchant's store (an order, a price, a product page), contact that merchant directly: KaliCart Global only indexes data the merchant already makes public.
Who operates this service
KaliCart Global is operated by SAVE THE BRAIN di Giuseppe Socci, P.IVA IT01830350706, SP 40 snc, 86044 Colletorto (CB), Italy.
What we can help with
- The public MCP endpoint (
global_search,lookup_merchant,get_product,list_merchants,list_categories) returning errors, incorrect schemas, or unexpected behavior. - The REST catalog API (
/v1/global-catalog/,/v1/schema/,/v1/public-catalog/). - Discovery documents (
llms.txt,/.well-known/kalicart-global-discovery.json,/v1/global-catalog/discovery). - Stale or incorrect catalog data that Global is serving for a federated merchant.
What we can't help with
- Orders, payments, shipping or any transaction with a merchant — that is the merchant's own responsibility, reached via the
handofflink in every response. - Support for a specific WooCommerce store's own KaliCart Bridge installation — contact that merchant, or Bridge support directly.
How to report a bug or issue
Email bug@kalicart.com with: the endpoint or tool you called, the exact request (query parameters or MCP arguments), the response you received, and what you expected instead. Include a merchant domain or product ID when relevant — that is usually enough to reproduce the issue.